As customer experience and contact centre experts who only employ people, never bots, we can help you engage with your customers and present your brand and culture the way you have always wanted to.
In today's fast-paced business landscape, exceptional customer experiences are more critical than ever before. At Connect, we understand that customer satisfaction is the lifeblood of any successful organisation.
Our range of specialised services are provided by a dedicated team and are designed to help businesses overcome their unique challenges and enhance their customer relationships.
Contact Centre Services bespoke for the Care Home Sector
Providing compassionate, empathetic and uniquely tailored customer services for care home providers nationwide.
“We have gone from a simple telephone service on one brand and expanded into to utilising Connect’s tracked phone numbers, livechat, virtual Zoom appointments, calendar appointment booking system, Feefo review management, a visit booking system for families and handling facebook paid campaign results."
Handling all types of enquiries, from occupancy queries to booking a home viewing.
At Connect, we understand the importance of every customer interaction with your business. That's why we offer dedicated contact centre services for the Care Home Sector, providing a specialised team to handle all incoming calls for each home.
This personalised approach ensures that your customers receive the attention and assistance they deserve, leading to higher satisfaction and loyalty.
We've got you covered by handling all types of enquiries, from product information to technical support.
At Connect, we recognise how critical each customer touchpoint is for your business. To address this, we offer specialised call centre services, featuring a dedicated team assigned to manage all incoming calls for each client.
This tailored service ensures that your customers experience the focused care and support they deserve, contributing to increased satisfaction and customer loyalty.
“Consistency is key, and with Connect's contact centre services, we've achieved just that. Every call, every customer, always gets the same high-quality service.”
In a world where immediate communication is expected, our live chat feature enables real-time engagement between your customers and your brand.
Our expert agents are equipped to deliver fast and precise answers, promptly resolving concerns and fielding questions. This service not only makes things more convenient for customers, but also significantly cuts down on response times.
The importance of customer feedback cannot be overstated, it's a treasure trove of helpful information.
Our feedback management service not only assists you in collecting and analysing customer reviews, but also allow you to engage with both positive and negative comments proactively. This builds trust and underscores your dedication to ongoing improvement.
Customer Care Training Services
Empowering your team with the skills to deliver exceptional customer service.
“Connect's approach to customer engagement communications has built trust and increased loyalty among our client base. An invaluable asset to any business!”
We believe that exceptional customer experiences start with well-trained employees. Connect offers comprehensive training programs that empower your customer service representatives to excel in their roles.
Our training covers various aspects, including effective communication, problem-solving, and dealing with difficult calls. By equipping your team with the right skills, we help you deliver consistently outstanding service.
Social Media Management Services
We take care of your social media so you can take care of your business.
“Connect has transformed our engagement strategy. Their proactive communications have built a stronger bond with our customers, making them feel truly valued.”
In the age of social media, a strong online presence is essential. Our social media management services help you maintain an active and engaging social presence.
We monitor social platforms, respond to customer enquiries and comments, and create compelling content to boost brand visibility and reputation.
We’d love to hear from you. Our friendly team is always here to chat.