Contact Centre Services
Handling all types of enquiries, from product information to technical support.
Contact Us
At Connect, we recognise how critical each customer touchpoint is for your business. To address this, we offer specialised call centre services, featuring a dedicated team assigned to manage all incoming calls for each client.
This tailored service ensures that your customers experience the focused care and support they deserve, contributing to increased satisfaction and customer loyalty.
Live Chat
In an era where instant communication is the norm, our live chat service empowers your customers to engage with your brand in real time.
Our skilled agents are trained to provide quick and accurate responses, resolving issues and answering queries promptly. Live chat enhances customer convenience and can significantly reduce response times.
Email Management
Email remains a vital channel for customer communication. Connect's email management services streamline your email inbox, ensuring that enquiries, complaints, and feedback are addressed in a timely and efficient manner.
We focus on providing consistent and personalised responses to nurture strong customer relationships.
SMS Messages
In an age where everyone has a smartphone at their fingertips, SMS messages are a powerful tool for instant communication.
Connect offers SMS services that allow businesses to send time-sensitive alerts, promotions, and appointment reminders. This quick and direct channel ensures that important messages aren't lost in crowded inboxes.
Customer Feedback Management
Customer feedback is a goldmine of insights. Connect's feedback management services not only help you gather and analyse customer reviews but also enable you to respond proactively to both positive and negative feedback.
This fosters trust and demonstrates your commitment to continuous improvement.
Marketing Insights
Understanding your customers' preferences and behaviour is crucial for effective marketing strategies.
We provide valuable marketing insights based on customer interactions and feedback, helping you refine your marketing campaigns and target your audience more effectively.
Brochure Management
In a world flooded with digital information, physical brochures still hold value. Our brochure management services ensure that your promotional materials are distributed effectively, reaching the right audience.
From design to distribution, we handle the entire process, allowing you to focus on your core business activities.
Get in touch
We’d love to hear from you. Our friendly team is always here to chat.
- Call us
- hello@connectstudio.co.ukMail usOur friendly team is here to help!
- Visit us105 Chorley Old Road
Nortex Business Centre
Bolton
BL1 3AS