Connect Care

As Contact Centre and customer experience experts, we can help you engage with your customers and present your brand and culture the way you have always wanted to.

How could Connect Care help you?

Customer Satisfaction (CSAT) Scores


Average First-call Resolution Rates


Customer Engagement & Retention Rates

Connect Care

At Connect, we recognise how critical each customer touchpoint is for your business.

To address this, we offer specialised call centre services, featuring a dedicated team assigned to manage all incoming calls for each client.

This tailored service ensures that your customers experience the focused care and support they deserve, contributing to increased satisfaction and customer loyalty.

Live Chat

In an era where instant communication is the norm, our live chat service empowers your customers to engage with your brand in real time.

Our skilled agents are trained to provide quick and accurate responses, resolving issues and answering queries promptly. Live chat enhances customer convenience and can significantly reduce response times.

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Email Management

Email remains a vital channel for customer communication.

Connect's email management services streamline your email inbox, ensuring that enquiries, complaints, and feedback are addressed in a timely and efficient manner. We focus on providing consistent and personalised responses to nurture strong customer relationships.

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Feedback Management

Customer feedback is a goldmine of insights.

Connect's feedback management services not only help you gather and analyse customer reviews, we also enable you to respond proactively to both positive and negative feedback.

This fosters trust and demonstrates your commitment to continuous improvement.

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Marketing Insight

Understanding your customers' preferences and behaviour is crucial for effective marketing strategies.

We provide valuable marketing insights based on customer interactions and feedback, helping you refine your marketing campaigns and target your audience more effectively.

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Healthcare Professional Engagement

For businesses in the healthcare sector, engaging healthcare professionals is paramount.

Our specialised services cater to the unique needs of healthcare providers, ensuring seamless communication, appointment scheduling, and support for patients and medical staff.

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SMS Messages

In an age where everyone has a smartphone at their fingertips, SMS messages are a powerful tool for instant communication.

Connect offers SMS services that allow businesses to send time-sensitive alerts, promotions, and appointment reminders.

This quick and direct channel ensures that important messages aren't lost in crowded inboxes.

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Brochure Management

In today's digital age, the power of physical communication should not be underestimated, particularly for those who prefer physical literature, rather than digital communications.

Connect offers brochure, postcard and letter services that allow businesses to engage with customers on a more personal level. From personalised thank-you notes to essential notifications, our postal services bridge the gap between the digital and physical worlds, creating a lasting impression.

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We’d love to hear from you. Our friendly team is always here to chat.

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