Make Every First Impression Count
‍with Connect Care‍

As contact centre and customer experience specialists, we help you welcome every enquiry with warmth, professionalism, and empathy, reflecting the heart of your brand and the values that matter most in care.

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How could connect care help you?

>98%

Calls Answered / Service Level

<20sec

Avg. Speed to Answer

>100%

Customer Satisfaction

>70%

Avg. Enquiry to Show Round

Connect Care

At Connect, we understand that care homes are busy places, with teams focused on what matters most: delivering exceptional care.

That’s why we offer a specialised, tailored call-handling service. While the care home team focuses on the day-to-day running of the home, our dedicated team is here to provide callers with the time, warmth, and empathy they need to talk through their individual situations.

It’s personal, professional support that reflects your values and helps every conversation start with care.

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Live Chat: Personal & Compassionate

In addition to call handling and email responses, we understand the importance of being there when your customers need you most in today's fast-paced world. Our live chat service lets people reach out in real time, offering a direct line to your support team and the comfort of knowing someone is always ready to listen.

Our trained agents provide thoughtful, accurate responses, helping to resolve concerns with empathy and care.

Live chat is not just about quick replies — it’s about making every interaction feel personal, supportive, and reassuring — real people, not bots!

“We started with a simple telephone service for one brand, and with Connect’s support, we’ve expanded to using tracked phone numbers, live chat, and even virtual Zoom appointments, making it easier to connect with the people who matter most.”

Four Seasons Health Care Group
Four Seasons Health Care Group

Email Management: Personal, Prompt, Professional

Email is still one of the most important ways to connect with your customers. Our email management service helps you stay on top of enquiries, complaints, and feedback, with fast, thoughtful responses that make every customer feel valued.

We focus on personalising every interaction and building trust, so your inbox becomes a place where relationships are nurtured, not lost.

Feedback Management: Listening, Learning, Growing

Your customers’ feedback is a window into what matters most to them. At Connect, we help you gather, understand, and respond to customer feedback — whether it’s praise or a concern — in a way that shows you care.

Proactively managing feedback builds loyalty, strengthens your reputation, and keeps you one step ahead.

Market Insight: Smarter Choices, Stronger Connections

Understanding your customers is the key to delivering experiences that truly resonate.

We capture insights from customer conversations and feedback to give you a clear picture of their needs, preferences, and behaviours, helping you make smarter marketing decisions that hit the mark.

Healthcare Professional Engagement: Support That Cares

If you work in healthcare, you know how important it is to engage professionals with sensitivity and skill.

Connect’s specialist service supports seamless communication with healthcare teams — helping with appointment scheduling, information sharing, and day-to-day support — and is always delivered with the professionalism, empathy, and attention to detail that healthcare demands.

SMS Messages: Quick, Clear, Connected

Sometimes, a quick message makes all the difference.

Our SMS services help you stay connected with customers through appointment reminders, updates, and promotions, delivered straight to their phones. It’s fast, direct, and ensures your message is seen, not lost in a crowded inbox.

Brochure Management: A Personal Touch in a Digital World

Not everything needs to be digital. We help you reach customers in a way that feels tangible and personal, through brochures, postcards, and letters.

Whether it’s a heartfelt thank-you note or an important update, physical communications can leave a lasting impression and show you’ve taken the time to care.

Our Other Services

Connect Socials

Enhancing customer relationships through dedicated support.

Key Features
Live Chat
Comms Management
Feedback Management
Marketing Insight
...& more!
Find out more

Connect Enquiries

Streamlining comms for more efficient customer interactions.

Key Features
Live Chat
Comms Management
Feedback Management
Marketing Insight
...& more!
Find out more

Connect Skills

Empowering businesses with expert customer service training.

Key Features
Live Chat
Comms Management
Feedback Management
Marketing Insight
...& more!
Find out more

Need something more bespoke?

and get your first week for free!

01204 232 041

Evening and weekend support for your customers
Scalable solutions for businesses of all sizes
Over 20 years of industry experience
A truly personal and human approach
Expert support designed around your goals
Memorable, high-quality service
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Evening and weekend support for your customers
Scalable solutions for businesses of all sizes
Over 20 years of industry experience
A truly personal and human approach
Expert support designed around your goals
Memorable, high-quality service
a personalised experience; big or small.
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01204 232 041
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