What is Connect all about? People! Our people, your people and your customers who speak to us on a daily basis.
At Connect, we believe our teams are world-class, supporting our clients to convert enquiries into customers; we work together to ensure everyone we speak to experiences the same high-quality customer service expected at each and every touch point.
Here at Connect, we prioritise a collaborative approach, working closely with our clients to deeply understand their unique challenges and needs. Through this tailored engagement, we craft bespoke contact centre solutions and strategies that not only elevate customer interactions but also drive business growth. Our mission is to deliver personalised experiences that resonate with your audience, ensuring every touchpoint is meaningful and impactful.
Our seasoned team brings a wealth of expertise from diverse industries. This vast experience allows us to design strategies that are not just innovative but also pragmatic, ensuring tangible results for our clients.
Understanding our clients’ vision is paramount. We deeply engage with their teams to grasp their brand ethos and challenges. This collaboration ensures that the solutions we provide are aligned with their business objectives, fostering seamless integration.
At the core of our strategies lie the end customers. By analyzing their feedback and behavior, we craft experiences that resonate with them. Their satisfaction drives our designs, ensuring our clients always stay a step ahead in delivering unparalleled service.
Welcome to the heart of our customer experience enterprise: our dedicated leadership team.
These are the visionaries and innovators driving our commitment to excellence, ensuring we not only meet but exceed our clients’ expectations every time.
Each member of our leadership team is handpicked for their unparalleled expertise in customer experience and contact center operations. But it's not just about expertise; they're fervent believers in the transformative power of superior customer service, and they channel this passion into crafting strategies that put our clients and their customers at the forefront.
With over two decades in the customer experience industry, Jac has always been at the forefront of driving change and innovation. Under her leadership, Connect has grown from a small startup to a powerhouse in customer experience solutions. Jac believes that the key to unparalleled service lies in empowering the team, constant innovation, and upholding the principles of integrity and transparency.
Efficiency, precision, and adaptability are the pillars that Lauren brings to Connect. With a background in operations management and over 7 years in the industry, Lauren is adept at ensuring that all our processes, tools, and strategies align perfectly to deliver outstanding service. A tech enthusiast, she is always on the lookout for tools and innovations that can enhance our operations.
Bringing a rich tapestry of skills, Mel is the brain behind our robust and evolving quality and training modules. With a background in customer care and over 10 years in the hospitality sector, Mel ensures that our team is always equipped with the latest skills, tools, and mindset to serve our clients. Passionate about continuous learning, Mel often says, "The day we stop learning is the day we stop growing."
The glue that binds our team together, Abi is an expert in team dynamics, problem-solving, and ensuring customer satisfaction. With over 8 years of experience in leadership roles, Abi has an innate ability to bring out the best in those around her. "Teamwork makes the dream work" is her motto, and she stands by it every single day.
In the rapidly changing customer experience landscape, we understand the value of genuine interactions, seamless communication, and proactive solutions. At the heart of our customer experience and contact centre business lies not just technology or metrics but the very people we serve and represent. With this in mind, we have anchored our services on four core values guiding every decision and interaction.
Together, these core values shape our identity, ensuring that each customer interaction is a testament to our commitment, passion, and drive to redefine excellence in the realm of customer experience
We're Always Searching for Fresh Talent!
In the rapidly evolving world of customer care, a company's greatest asset isn't just its innovative products or cutting-edge technology - it's the people behind the scenes who bring visions to life. At Connect, we recognise and celebrate this fundamental truth daily. That's why we're always looking for new team members who can infuse our ranks with fresh perspectives, diverse skill sets, and boundless enthusiasm.
Advise and assist enquirers who are looking for help, advice and guidance across a range of services at Connect, including a care home placement for a family member, friend or themself via phone, email and web chat services.
We’d love to hear from you. Our friendly team is always here to chat.