Care Homes

In today's digital era, the Care Home Provider sector demands more than just basic amenities.

Our customer experience business bridges the communication gap, offering specialised services from Contact Centre operations to Website design and hosting.


We streamline Email management, deliver real-time assistance through Live Chat, optimise Social Media engagements, impart Customer Experience training, and rejuvenate brand identity through redesigns.

We're not just enhancing experiences; we're redefining care for residents and their families.

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45% +

Leveraging our contact centre services, care homes have seen a surge of 45% in potential resident enquiries. A responsive and well-trained team ensures prompt answers, facilitating the decision-making process for families and individuals.

- 30%

Our advanced Email management and Live Chat services ensure swift complaint redressal. Care homes utilising our services have witnessed a significant drop in the time taken to address concerns, promoting resident satisfaction.

20% +

Uplift in Online Engagement

With our Social Media management, care homes have tapped into a vast audience. Engaging posts, regular updates, and timely responses amplify online presence, leading to a noticeable 20% increase in interactions and virtual community growth.

+ 60%

A revamped digital front is vital in today's competitive landscape. Our brand redesign and website services have not only elevated care home's online aesthetics but have also seen a substantial uptick in online visits, aiding in both awareness and conversions.

Brochure Management

In today's digital age, the power of physical communication should not be underestimated, particularly for those who prefer physical literature, rather than digital communications.

Connect offers brochure, postcard and letter services that allow businesses to engage with customers on a more personal level. From personalised thank-you notes to essential notifications, our postal services bridge the gap between the digital and physical worlds, creating a lasting impression.

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Care Home Enquiry Services

Handling all types of enquiries, from occupancy queries to booking a home viewing.

At Connect, we understand the importance of every customer interaction with your business. That's why we offer dedicated contact centre services for the Care Home Sector, providing a specialised team to handle all incoming calls for each home.

This personalised approach ensures that your customers receive the attention and assistance they deserve, leading to higher satisfaction and loyalty.

In a world where immediate communication is expected, you can have real-time digital engagement between your customers and your brand.

Our service offering can be tailored to suit your needs, and can incorporate telephone enquiries alongside any of our other customer touchpoint services.

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Email Management

Email remains a vital channel for customer communication.

Connect's email management services streamline your email inbox, ensuring that enquiries, complaints, and feedback are addressed in a timely and efficient manner. We focus on providing consistent and personalised responses to nurture strong customer relationships.

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Empowering and Training Your In-House Teams

Empowering your team with the skills to deliver exceptional customer service.

We believe that exceptional customer experiences start with well-trained employees. Connect offers comprehensive training programs that empower your customer service representatives to excel in their roles.

Tailored to your business, team and requirements, our bespoke training courses cover various aspects of delivering exceptional customer service, including effective communication, objection handling, and dealing with difficult calls.

By equipping your team with the right skills, we help you to deliver consistently outstanding service across each and every touch point.

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Feedback Management

Customer feedback is a goldmine of insights.

Connect's feedback management services not only help you gather and analyse customer reviews, we also enable you to respond proactively to both positive and negative feedback.

This fosters trust and demonstrates your commitment to continuous improvement.

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Healthcare Professional Engagement

For businesses in the healthcare sector, engaging healthcare professionals is paramount.

Our specialised services cater to the unique needs of healthcare providers, ensuring seamless communication, appointment scheduling, and support for patients and medical staff.

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Live Chat

In an era where instant communication is the norm, our live chat service empowers your customers to engage with your brand in real time.

Our skilled agents are trained to provide quick and accurate responses, resolving issues and answering queries promptly. Live chat enhances customer convenience and can significantly reduce response times.

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Maintain Your Online Presence

Our comprehensive service is designed to enhance your visibility, engage your audience, and drive digital business growth. 

Our approach involves a strategic blend of content creation, brand consistency, active engagement, and data-driven optimisation tailored to your unique needs and objectives.

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Marketing Insight

Understanding your customers' preferences and behaviour is crucial for effective marketing strategies.

We provide valuable marketing insights based on customer interactions and feedback, helping you refine your marketing campaigns and target your audience more effectively.

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SMS Messages

In an age where everyone has a smartphone at their fingertips, SMS messages are a powerful tool for instant communication.

Connect offers SMS services that allow businesses to send time-sensitive alerts, promotions, and appointment reminders.

This quick and direct channel ensures that important messages aren't lost in crowded inboxes.

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Social Media Management

Designed with you in mind, our social media management services help you maintain an active and engaging social presence.

Perfect if you don’t have the time to dedicate to your social presence; we take the hassle out of deciding what to post, where to post and when to post!

We monitor your social platforms, respond to your customer enquiries and comments, and create compelling content to boost your brand’s visibility and reputation.

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It's not just about replying; it's about engaging meaningfully. Connect's approach to customer engagement communications has built trust and increased loyalty among our client base. An invaluable asset to any business!
Juggling hundreds of emails daily was overwhelming. Connect's expertise in email management has not only streamlined our inbox but also ensured every customer feels heard.
In this digital age, live chat can make or break your business. With Connect's exceptional chat management, our online visitors always leave satisfied, often converting into loyal customers.
Missed appointments and double bookings were once a nightmare for us. Thanks to Connect, our scheduling is now flawless, leading to more satisfied clients and efficient operations.
Consistency is key, and with Connect's contact centre services, we've achieved just that. Every call, every customer, always gets the same high-quality service.
Connect has transformed our engagement strategy. Their proactive communications have built a stronger bond with our customers, making them feel truly valued.
Having Connect manage our live chat has elevated our online presence. Immediate responses and professional handling have led to increased sales and happier customers. Highly recommended!
The efficiency and ease with which Connect handles appointment bookings have given us countless hours back. They've seamlessly integrated into our operations, making the process effortless for both our staff and clients.
"Ever since we partnered with Connect, our customer enquiries have been handled more professionally. Their contact centre services have not only improved our customer satisfaction, but also our brand's reputation. A game-changer for us!"

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We’d love to hear from you. Our friendly team is always here to chat.

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