In today's digital era, the Care Home Provider sector demands more than just basic amenities. Our customer experience business bridges the communication gap, offering specialised services from Contact Centre operations to Website design and hosting.Get in Touch
We streamline Email management, deliver real-time assistance through Live Chat, optimise Social Media engagements, impart Customer Experience training, and rejuvenate brand identity through redesigns. We're not just enhancing experiences; we're redefining care for residents and their families.
Leveraging our contact centre services, care homes have seen a surge of 45% in potential resident enquiries. A responsive and well-trained team ensures prompt answers, facilitating the decision-making process for families and individuals.
Our advanced Email management and Live Chat services ensure swift complaint redressal. Care homes utilising our services have witnessed a significant drop in the time taken to address concerns, promoting resident satisfaction.
+ Uplift in Online Engagement
With our Social Media management, care homes have tapped into a vast audience. Engaging posts, regular updates, and timely responses amplify online presence, leading to a noticeable 20% increase in interactions and virtual community growth.
A revamped digital front is vital in today's competitive landscape. Our brand redesign and website services have not only elevated care home's online aesthetics but have also seen a substantial uptick in online visits, aiding in both awareness and conversions.
Get in touch to find out how we can help you too!
We’d love to hear from you. Our friendly team is always here to chat.