Care Homes

In today's digital era, the Care Home Provider sector demands more than just basic amenities. Our customer experience business bridges the communication gap, offering specialised services from Contact Centre operations to Website design and hosting.

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Enhancing Care Home Experiences with Premier Customer Services

We streamline Email management, deliver real-time assistance through Live Chat, optimise Social Media engagements, impart Customer Experience training, and rejuvenate brand identity through redesigns. We're not just enhancing experiences; we're redefining care for residents and their families.

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Enhancing Care Home Experiences with Premier Customer Services
45% +

Leveraging our contact centre services, care homes have seen a surge of 45% in potential resident enquiries. A responsive and well-trained team ensures prompt answers, facilitating the decision-making process for families and individuals.

- 30%

Our advanced Email management and Live Chat services ensure swift complaint redressal. Care homes utilising our services have witnessed a significant drop in the time taken to address concerns, promoting resident satisfaction.

20% + Uplift in Online Engagement
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+ Uplift in Online Engagement

With our Social Media management, care homes have tapped into a vast audience. Engaging posts, regular updates, and timely responses amplify online presence, leading to a noticeable 20% increase in interactions and virtual community growth.

+ 60%

A revamped digital front is vital in today's competitive landscape. Our brand redesign and website services have not only elevated care home's online aesthetics but have also seen a substantial uptick in online visits, aiding in both awareness and conversions.

Other sectors we
work with

Get in touch to find out how we can help you too!

Solicitors

Navigating the legal landscape demands precision and professionalism. As customer experience specialists, we understand that the Solicitor sector is unique, requiring tailored interactions that breed trust

Navigating the legal landscape demands precision and professionalism. As customer experience specialists, we understand that the Solicitor sector is unique, requiring tailored interactions that breed trust

Engagement

Architecture & Building

In today's digital era, architectural and building sectors can't rely solely on excellent designs and structures. An equally impressive customer experience journey is paramount.

In today's digital era, architectural and building sectors can't rely solely on excellent designs and structures. An equally impressive customer experience journey is paramount.

Engagement

SAAS Provider

In today's digital age, the Technology Provider sector is at the forefront of innovation. Yet, without impeccable customer experience, even the most advanced solutions may fall short.

In today's digital age, the Technology Provider sector is at the forefront of innovation. Yet, without impeccable customer experience, even the most advanced solutions may fall short.

Engagement

Field Services

In today's fast-paced world, field services require more than just technical excellence; they demand superior customer interaction.

In today's fast-paced world, field services require more than just technical excellence; they demand superior customer interaction.

Engagement

Energy Providers

In today's competitive energy market, providing outstanding customer service can distinguish your brand from the rest.

In today's competitive energy market, providing outstanding customer service can distinguish your brand from the rest.

Engagement

Care Homes

In today's digital era, the Care Home Provider sector demands more than just basic amenities. Our customer experience business bridges the communication gap, offering specialised services from Contact Centre operations to Website design and hosting.

In today's digital era, the Care Home Provider sector demands more than just basic amenities. Our customer experience business bridges the communication gap, offering specialised services from Contact Centre operations to Website design and hosting.

Engagement

Domestic Trades

In the Domestic Trades sector, customer interactions can make or break a business.

In the Domestic Trades sector, customer interactions can make or break a business.

Engagement

Hospitality

In today's digital age, the Hospitality industry must embrace an all-encompassing customer experience strategy to stay ahead.

In today's digital age, the Hospitality industry must embrace an all-encompassing customer experience strategy to stay ahead.

Engagement

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