In today's digital age, the Hospitality industry must embrace an all-encompassing customer experience strategy to stay ahead.Get in Touch
Our expertise extends beyond just answering the phone. We offer specialised Contact Centre services, adept Email management, real-time Live Chat services, and strategic Social Media management.
But we don’t stop there; our tailored Customer Experience training, refreshing Brand redesign, and comprehensive Website design and hosting elevate restaurants to new heights, ensuring they leave lasting impressions on diners.
By integrating our Contact Centre and Live Chat services, we’ve seen restaurants boost their customer retention rates by 25%. A quick response time and effective problem resolution fosters customer loyalty.
Through our tailored Customer Experience training, restaurant staff are better equipped to handle customer concerns. This proactivity and attentiveness result in 30% fewer grievances.
With a brand redesign and an intuitive website design, we've observed a 40% increase in online reservations. A well-crafted digital presence makes it easier for customers to interact and engage.
Effective Social Media management has increased brand awareness and engagement by 50%. It's not just about posting – it's about crafting stories that resonate with the target audience.
Get in touch to find out how we can help you too!
We’d love to hear from you. Our friendly team is always here to chat.