Magnum Utilities

In the rapidly changing world of Field Services Engineering, it is imperative to keep customers at the centre of operations.

The Challenge

Our client faced multiple challenges, including limited customer support options with only phone inquiries, an inefficient booking system leading to scheduling issues, slow email responses, and a lack of proactive customer engagement between appointments.

The Outcome

Following the implementation of our solutions, significant improvements were observed. These included enhanced accessibility for customers through multiple contact points, a  reduction in scheduling conflicts thanks to a streamlined booking system, an increase in immediate query resolutions with the introduction of live chat, and a substantial boost in customer interaction outside of service appointments due to proactive engagement communications.


reduction in scheduling conflicts post the streamlined appointment system


increase in immediate query resolutions with live chat


increase in customer interaction due to proactive engagement strategies


Rapid response time, with 95% of emails answered within 24 hours.

Sectors We Cover

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It's not just about replying; it's about engaging meaningfully. Connect's approach to customer engagement communications has built trust and increased loyalty among our client base. An invaluable asset to any business!
Juggling hundreds of emails daily was overwhelming. Connect's expertise in email management has not only streamlined our inbox but also ensured every customer feels heard.
In this digital age, live chat can make or break your business. With Connect's exceptional chat management, our online visitors always leave satisfied, often converting into loyal customers.
Missed appointments and double bookings were once a nightmare for us. Thanks to Connect, our scheduling is now flawless, leading to more satisfied clients and efficient operations.
Consistency is key, and with Connect's contact centre services, we've achieved just that. Every call, every customer, always gets the same high-quality service.
Connect has transformed our engagement strategy. Their proactive communications have built a stronger bond with our customers, making them feel truly valued.
Having Connect manage our live chat has elevated our online presence. Immediate responses and professional handling have led to increased sales and happier customers. Highly recommended!
The efficiency and ease with which Connect handles appointment bookings have given us countless hours back. They've seamlessly integrated into our operations, making the process effortless for both our staff and clients.
"Ever since we partnered with Connect, our customer enquiries have been handled more professionally. Their contact centre services have not only improved our customer satisfaction, but also our brand's reputation. A game-changer for us!"

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