Our client faced multiple challenges, including limited customer support options with only phone inquiries, an inefficient booking system leading to scheduling issues, slow email responses, and a lack of proactive customer engagement between appointments.
Following the implementation of our solutions, significant improvements were observed. These included enhanced accessibility for customers through multiple contact points, a reduction in scheduling conflicts thanks to a streamlined booking system, an increase in immediate query resolutions with the introduction of live chat, and a substantial boost in customer interaction outside of service appointments due to proactive engagement communications.
reduction in scheduling conflicts post the streamlined appointment system
increase in immediate query resolutions with live chat
increase in customer interaction due to proactive engagement strategies
Rapid response time, with 95% of emails answered within 24 hours.
Don't just take our work for it; here's what some of our wonderful customers have said recently.
Consistency is key, and with Connect's contact centre services, we've achieved just that. Every call, every customer, always gets the same high-quality service.
Connect has transformed our engagement strategy. Their proactive communications have built a stronger bond with our customers, making them feel truly valued.
In this digital age, live chat can make or break your business. With Connect's exceptional chat management, our online visitors always leave satisfied, often converting into loyal customers.
The efficiency and ease with which Connect handles appointment bookings have given us countless hours back. They've seamlessly integrated into our operations, making the process effortless for both our staff and clients.
Juggling hundreds of emails daily was overwhelming. Connect's expertise in email management has not only streamlined our inbox but also ensured every customer feels heard.
We’d love to hear from you. Our friendly team is always here to chat.