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Victor J's Cafe & Bar
The Challenge
While Victor J's had a strong local reputation, the bar's online presence was minimal. Their social media profiles were sporadically updated, with inconsistent branding and messaging.
The Outcome
Monthly engagement rates skyrocketed, alongside a significant increase in bookings and revenue.
Introduction
Challenge Victor Js
Solution Victor Js
Outcome Victor Js
Learnings Victor Js
+250%
increase in social media followers
+320%
rise in user engagement
+45%
growth in bookings attributed to social media platforms
+100%
increase participation for thematic promotions
Sectors We Cover
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It's not just about replying; it's about engaging meaningfully. Connect's approach to customer engagement communications has built trust and increased loyalty among our client base. An invaluable asset to any business!
Juggling hundreds of emails daily was overwhelming. Connect's expertise in email management has not only streamlined our inbox but also ensured every customer feels heard.
In this digital age, live chat can make or break your business. With Connect's exceptional chat management, our online visitors always leave satisfied, often converting into loyal customers.
Missed appointments and double bookings were once a nightmare for us. Thanks to Connect, our scheduling is now flawless, leading to more satisfied clients and efficient operations.
Consistency is key, and with Connect's contact centre services, we've achieved just that. Every call, every customer, always gets the same high-quality service.
Connect has transformed our engagement strategy. Their proactive communications have built a stronger bond with our customers, making them feel truly valued.
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Having Connect manage our live chat has elevated our online presence. Immediate responses and professional handling have led to increased sales and happier customers. Highly recommended!
The efficiency and ease with which Connect handles appointment bookings have given us countless hours back. They've seamlessly integrated into our operations, making the process effortless for both our staff and clients.
"Ever since we partnered with Connect, our customer enquiries have been handled more professionally. Their contact centre services have not only improved our customer satisfaction, but also our brand's reputation. A game-changer for us!"
Get in touch
We’d love to hear from you. Our friendly team is always here to chat.
- Call us
- hello@connectstudio.co.ukMail usOur friendly team is here to help!
- Visit us105 Chorley Old Road
Nortex Business Centre
Bolton
BL1 3AS
Or we can call you!
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