Voltari Services

Voltari Services, a well-established electrical services business in the UK, has always been dedicated to serving its customers with top-notch services.

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The Challenge

Voltari Services faced a dual-fold challenge:

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Their brand identity was outdated, not resonating with the modern consumer, and their website lacked user-friendly interfaces and up-to-date information.

Their customer communication was fragmented. They lacked the infrastructure to manage growing customer inquiries and missed out on opportunities for effective customer engagement through email and social media.

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The Outcome

Voltari Services' investment in refining its brand identity and enhancing its customer touchpoints resulted in tangible benefits.

Voltari Intro
Voltari Challenge
Voltari Solution
Voltari Outcome
Voltari Learnings
Back to top
+60%

Website User Engagement

+40%

Social Media Followers

-90%

Reduction in Missed Calls

+30%

Customer Satisfaction Scores

Sectors We Cover

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Architecture & Building
Care Homes
Domestic Trades
Energy Providers
Field Services
Hospitality
SAAS Provider
Solicitors
Stats - Care Magazine Article
It's not just about replying; it's about engaging meaningfully. Connect's approach to customer engagement communications has built trust and increased loyalty among our client base. An invaluable asset to any business!
Juggling hundreds of emails daily was overwhelming. Connect's expertise in email management has not only streamlined our inbox but also ensured every customer feels heard.
In this digital age, live chat can make or break your business. With Connect's exceptional chat management, our online visitors always leave satisfied, often converting into loyal customers.
Missed appointments and double bookings were once a nightmare for us. Thanks to Connect, our scheduling is now flawless, leading to more satisfied clients and efficient operations.
Consistency is key, and with Connect's contact centre services, we've achieved just that. Every call, every customer, always gets the same high-quality service.
Connect has transformed our engagement strategy. Their proactive communications have built a stronger bond with our customers, making them feel truly valued.
Having Connect manage our live chat has elevated our online presence. Immediate responses and professional handling have led to increased sales and happier customers. Highly recommended!
The efficiency and ease with which Connect handles appointment bookings have given us countless hours back. They've seamlessly integrated into our operations, making the process effortless for both our staff and clients.
"Ever since we partnered with Connect, our customer enquiries have been handled more professionally. Their contact centre services have not only improved our customer satisfaction, but also our brand's reputation. A game-changer for us!"

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