Voltari Services faced a dual-fold challenge:
Their brand identity was outdated, not resonating with the modern consumer, and their website lacked user-friendly interfaces and up-to-date information.
Their customer communication was fragmented. They lacked the infrastructure to manage growing customer inquiries and missed out on opportunities for effective customer engagement through email and social media.
Voltari Services' investment in refining its brand identity and enhancing its customer touchpoints resulted in tangible benefits.
Website User Engagement
Social Media Followers
Reduction in Missed Calls
Customer Satisfaction Scores
Don't just take our work for it; here's what some of our wonderful customers have said recently.
Having Connect manage our live chat has elevated our online presence. Immediate responses and professional handling have led to increased sales and happier customers. Highly recommended!
In this digital age, live chat can make or break your business. With Connect's exceptional chat management, our online visitors always leave satisfied, often converting into loyal customers.
Missed appointments and double bookings were once a nightmare for us. Thanks to Connect, our scheduling is now flawless, leading to more satisfied clients and efficient operations.
Consistency is key, and with Connect's contact centre services, we've achieved just that. Every call, every customer, always gets the same high-quality service.
Juggling hundreds of emails daily was overwhelming. Connect's expertise in email management has not only streamlined our inbox but also ensured every customer feels heard.
We’d love to hear from you. Our friendly team is always here to chat.